SpinCity Casino Privacy Policy

Categories of information we handle

When you register an account, we gather identifying details such as full name, date of birth, residential address, email, telephone number, and copies of documents required for compliance with anti-money-laundering rules.

Throughout your time on the platform we record gameplay history, transaction logs, device fingerprints, IP addresses, browser type, language preference, and timestamps associated with each session.

Voluntary information you provide during support conversations, surveys, or promotional entries is stored alongside your customer profile to maintain service continuity.

Purposes of processing

Personal data enables SpinCity Casino to verify identity, process payments, prevent fraudulent activity, and comply with reporting obligations imposed by the Zimbabwean and Curaçao licensing authorities.

Behavioral analytics help us improve game suggestions, detect responsible gaming concerns, and tailor the interface to your linguistic and regional preferences.

With your explicit opt-in, certain data is used to deliver marketing communications about promotions, tournaments, and new product features. Consent can be withdrawn at any moment from the account preferences area.

Sharing with third parties

We never sell personal information. Limited disclosures occur only with payment processors, identity verification specialists, anti-fraud vendors, and cloud infrastructure partners that operate under written confidentiality agreements.

Regulators, courts, and law enforcement agencies may receive information when a legitimate legal request is made or when sharing is necessary to investigate suspected violations of platform rules.

Security measures

Communications between your browser and our servers are protected with TLS encryption, and sensitive datasets are stored using AES-256 encryption at rest. Access to production systems is restricted through role-based controls and multifactor authentication.

Independent penetration testing is performed periodically, and internal staff complete privacy and security training before being granted access to player data.

Your rights and choices

Depending on the legal framework that applies to you, you may request access to your information, correction of inaccuracies, deletion of records that are no longer required, or restriction of certain processing activities.

To submit a request, contact the data protection desk through the channels listed below. We will reply within 30 calendar days and may ask you to confirm your identity before disclosing personal records.